Delete your BioFlow account and data

You can delete your BioFlow account from inside the app, or by email without opening the app at all. You can also delete some of your data and keep your account. Deleting an account is permanent and cannot be undone.

Delete your whole account

Option 1: in BioFlow

1. Sign in to BioFlow on the web or in the app.
2. Open Settings, then Security, then the Danger zone card.
3. Choose to delete your account and type DELETE in capitals to confirm.

Your account is deleted straight away, along with every workspace where you are the only owner. If a workspace has another owner, it stays and only your own membership is removed.

Option 2: by email, without the app

Email hello@devino.ca from the email address on your BioFlow account and ask us to delete your account. We will respond within 30 days.

What is deleted, and when

• Your account and the data in your workspaces. Your email, display name and sign-in details, your workspaces and pages, your contacts and form submissions, your connected-account credentials and the data synced from them, and your settings.
• Timeline. Account data is deleted within 30 days of account deletion. Deleting your BioFlow account removes connected-account credentials and synced data along with the rest of your account data, within 30 days.
• Sign in with Apple. If you signed in with Apple, we also ask Apple to revoke BioFlow’s access to your Apple ID when your account is deleted.
• Google data. Disconnecting Google Calendar immediately deletes the stored credentials and the connector’s cached event data in a single database transaction, with no soft-delete and no archive copy. We stop contacting Google at that moment.

What we keep, and why

• Payment records are kept for 7 years to comply with tax law.
• Anonymised analytics is retained for up to 24 months.
• Uploaded files. Images, audio and documents you uploaded may remain in our storage after your account is deleted until they are removed. To have them deleted, email hello@devino.ca from your account’s email address.
• Your Stripe account. If you connected Stripe to receive payments, that account belongs to you and we cannot delete it on your behalf. You can disconnect it from Stripe directly.

See the Privacy Policy for the full detail.

Delete some data and keep your account

You do not have to delete your account to remove data. Signed in, you can:

• Disconnect a connected account from Connectors. Disconnecting also removes the copies we had already written onto your page: the synced items are cleared from the block in your draft, in the published version visitors see, in the earlier versions you could roll back to, and in any running A/B test variant; the connected account’s handle goes with them. What you wrote yourself is left in place, because disconnecting is not a request to delete your content.
• Delete contacts (newsletter signups and form submissions) from Contacts.
• Delete a page from your pages list.
• Withdraw an AI app’s access under Settings → Connected AI apps.

For anything else, such as your uploaded files, email hello@devino.ca from your account email and say what you want deleted. You can ask for access, correction, export, or deletion of your data at any time, and we will respond within 30 days.